Terms of service

Last updated: November 9, 2026

Who we are

This site is run by Amara Rugs LLC, doing business as Amara Rugs, 23645 Madison St, Torrance, CA 90505. In these terms, "we" and "us" mean Amara Rugs. By using this site or placing an order, you agree to these terms.

Eligibility and accounts

You must be at least 18 and able to enter a binding contract to use this site or place an order. Trade accounts are for interior designers, architects and other design and trade professionals, and private client accounts are opened by invitation or approval. When you apply for or use an account, you agree to give accurate, current and complete information, and to keep it up to date.

You are responsible for everything done through your account and for keeping your sign-in details secure. A trade account may be used only by the approved firm and the people it adds to its account, and only for the firm's own business. Please tell us at once at info@amararugs.com if you believe your account has been used without your permission.

We may ask for information to verify an applicant, a firm or a resale certificate at any time. We may decline an application, change an account's tier, or suspend or close an account, at our discretion and without giving a reason, including where we believe information was inaccurate or these terms were not followed.

Using this site

You may view, copy and print pages from this site for your own non-commercial use, such as choosing or ordering a rug. The text, photographs, designs, logos and other content on this site belong to Amara Rugs or its suppliers and may not be used for any other purpose without our written permission.

Acceptable use

You agree not to, and not to help anyone else to:

• copy, download, scrape, harvest or collect content, photographs, renderings, prices, product data or other information from this site by any automated means, including robots, spiders, crawlers or data-extraction tools, or by systematic manual copying;
• reproduce, republish, frame, sell, license or otherwise use our photographs, renderings, videos, descriptions or designs, in whole or in part, on any other website, marketplace, listing, social media account, catalog or printed material;
• use any content from this site to train, fine-tune, test or prompt any artificial intelligence or machine-learning system, or to create images, designs or products that imitate ours;
• apply for or use an account using false, misleading or borrowed information, impersonate any person, firm or Amara Rugs, or misrepresent your affiliation with anyone;
• obtain or attempt to obtain trade pricing, quotes or account access you are not entitled to, or share your sign-in details with anyone outside your approved firm;
• publish, distribute or provide our trade prices, quotes or price lists to any third party other than your own client for a specific project;
• place orders or make payments using information that is not yours or that you are not authorized to use, or make a payment dispute or chargeback for an order you received as described;
• post or submit false or misleading information, including fake reviews, false complaints or inquiries made in bad faith;
• interfere with, disrupt, probe, test or circumvent the security, access controls, pricing gates or normal operation of this site, our systems or our accounts, or introduce any harmful code;
• use this site in any way that is unlawful, harms Amara Rugs, our clients or our suppliers, or is intended to damage our reputation or business by false or misleading means.

We may investigate any suspected breach, keep records of it, cooperate with law enforcement, and take any action we consider appropriate, including canceling orders, closing accounts and pursuing legal remedies.

Our intellectual property

This site and everything on it, including photographs, renderings, videos, text, product descriptions, rug designs and colorways, collection and design names, logos, page layout and software, are owned by or licensed to Amara Rugs LLC and are protected by copyright, trademark and other laws. AMARA and AMARA RUGS and our logos are our trademarks; you may not use them, or anything confusingly similar, without our written permission, including in a business name, domain name, social media account or advertising.

Your use of this site gives you only a limited, personal, revocable permission to view it and to place orders. No other right or license is granted. Made-to-order and custom designs, including those developed with or for a client, remain the property of Amara Rugs unless we agree otherwise in a signed writing; a client's purchase of a rug does not transfer the right to reproduce its design.

Photographs and room scenes

Product photographs on this site are of the rugs themselves, taken by Amara Rugs. Certain room scenes and videos are digital renderings prepared by Amara Rugs from its own photography, to illustrate a rug's scale and setting. Color, texture and proportion in a rendering are representative only; we recommend judging a rug by its photographs and, where possible, a sample or a showroom visit. Furnishings and decor shown in room scenes are for illustration and are not offered for sale.

Accounts and pricing

Prices are shown to approved trade accounts once they sign in. Trade accounts are for design and trade professionals: you apply, we review each application, and approved accounts receive the trade pricing for the tier we assign.

We try to keep every price and description accurate. If an error in a price, description or availability reaches an order, we may correct it, including after an order is placed.

Product information, pricing and orders

Most of our rugs are single, handmade pieces. Photographs, renderings and screen colors are close representations, not exact ones, and sizes are approximate within the normal tolerance of handmade work. We may correct any error, inaccuracy or omission in prices, descriptions, availability or other information at any time, including after an order is placed.

We may refuse, limit or cancel any order or quote, in whole or in part, at our discretion, including where a price or description was wrong, a piece is no longer available, payment cannot be verified, or we suspect fraud, resale for unauthorized purposes or a breach of these terms. If we cancel an order you have paid for, we will refund the amount paid.

One rug, one buyer

Most of our rugs are single pieces. Adding a rug to your cart or a project does not hold it. If a rug sells before your order completes, we will cancel the order and refund your payment in full.

Quotes and made-to-order

A quote is valid until the date shown on it. Before you pay the deposit on a made-to-order quote, you review and sign its sales order online. The signed sales order and its Terms of Sale form part of your agreement with us. The 50% deposit is refunded in full if you cancel in writing within 48 hours of paying it; after that it is not refundable. We invoice the balance before delivery. Lead times on a quote are estimates. Made-to-order rugs are final sale.

Handmade rugs

Every rug is made by hand. Slight variations in size, color and weave are part of a handwoven rug, not a defect.

Payment and sales tax

Payment is taken at checkout or through a secure invoice link. Sales tax follows the delivery address. We charge California sales tax on deliveries in California, unless the order is placed by a trade account holding a resale certificate we have verified. We do not charge sales tax on deliveries outside California.

Delivery and returns

Delivery is covered by our shipping policy, and returns, cancellations and damage in transit by our refund policy. Both are part of these terms.

Before checkout, you confirm that you have read our Terms of Sale, Refund policy and Shipping policy. We keep the time of that confirmation with your order.

Privacy

Our privacy policy explains how we handle your personal information.

Ideas and feedback

Please do not send us confidential information through this site, other than what is needed to place an order or open an account. Ideas and suggestions you send us may be used without obligation to you.

Materials you share with us

Drawings, photographs or designs you share with us are used solely to respond to your inquiry, prepare your quote or produce your rug. We do not publish them or use them in our marketing without your written consent. By sharing them, you confirm that you are entitled to do so.

If you have a concern about any content on this site, please contact info@amararugs.com and we will review it promptly.

Your responsibility to us (indemnity)

To the extent permitted by law, you agree to defend, indemnify and hold harmless Amara Rugs LLC and its owners, employees and agents from any claim, demand, loss, liability, cost or expense (including reasonable legal fees) arising from or related to: your breach of these terms; your misuse of this site or our content; materials you provide to us; or your violation of any law or of any third party's rights.

Disclaimer of warranties

Except as expressly stated in these terms, a signed sales order or our refund policy, this site and its content are provided "as is" and "as available". To the extent permitted by law, we make no other warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the site will be uninterrupted, secure or error-free. Nothing in this section limits the rights you have under our refund policy, a signed sales order or law that cannot be waived.

Limitation of liability

To the extent permitted by law, Amara Rugs LLC will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, goodwill or business opportunity, arising from or related to this site, our content or these terms, however caused and even if we were told they were possible.

To the extent permitted by law, our total liability for any claim arising from or related to an order is limited to the amount you paid us for that order, and for any other claim related to this site or these terms is limited to one hundred dollars ($100). These limits do not apply to liability that cannot be limited by law, including for our own fraud or willful misconduct.

Resolving disputes and binding arbitration

Please read this section carefully. It affects your legal rights, including your right to go to court and to take part in a class action.

Informal resolution first. Before starting any arbitration or court proceeding, you and Amara Rugs agree to try to resolve the dispute informally. The party raising the dispute must send a written notice describing it and the relief sought (to us at info@amararugs.com, or to you at the email on your account or order), and both parties will negotiate in good faith for at least 30 days after the notice is received. Any time limit for bringing a claim is paused during those 30 days.

Agreement to arbitrate. To the extent permitted by law, you and Amara Rugs agree that any dispute, claim or controversy arising out of or relating to these terms, this site, any account, any quote, sales order or purchase, or our relationship (each a "Dispute") will be resolved by final and binding individual arbitration, and not in court, except as set out below. The arbitrator, and not a court, decides all questions about the scope, validity and enforceability of this agreement to arbitrate, except that a court decides the class-action waiver below.

Rules and location. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules for disputes with individuals buying for personal use, and its Commercial Arbitration Rules for all other disputes, including with trade accounts and firms. The arbitration will take place in Los Angeles County, California, or by video or written submissions if the parties agree or the rules allow. For a consumer Dispute, fees are paid as the AAA Consumer Rules provide, and we will pay any filing, administrative and arbitrator fees above what the consumer would pay to file in court. The arbitrator may award any individual relief a court could award, and must follow these terms and the law. Judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs this section.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may ask a court for a temporary or preliminary order to stop the misuse of intellectual property, unauthorized access to this site or our systems, or the scraping or copying of our content, while a Dispute is pending. Nothing in this section prevents you from bringing a matter to the attention of a government agency.

Class-action and jury-trial waiver. To the extent permitted by law, you and Amara Rugs each agree that Disputes will be brought and resolved only on an individual basis, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims of more than one person or preside over any form of class or representative proceeding. YOU AND AMARA RUGS EACH WAIVE THE RIGHT TO A TRIAL BY JURY. If a court decides that this waiver cannot be enforced for a particular claim or form of relief, that claim or relief (and only that) will be decided in court after any individual arbitration is complete, and the rest of this section still applies. Nothing in this section waives any right to seek public injunctive relief that cannot be waived under California law; any such request will be decided by a court after the individual arbitration.

Mass filings. If 25 or more similar Disputes are brought against Amara Rugs by or with the help of the same law firm or organization within 90 days, to the extent permitted by the AAA rules and the law they will be administered in batches, and the parties will cooperate in good faith to resolve them efficiently.

Your right to opt out. You may opt out of this agreement to arbitrate by emailing info@amararugs.com, with the subject line "Arbitration opt-out", your name and the email on your account or order, within 30 days after you first accept these terms (for example by creating an account, signing a sales order or confirming these terms at checkout). Opting out does not affect any other part of these terms. If you opt out, or if this section does not apply to a Dispute, the Dispute will be resolved in the state or federal courts located in Los Angeles County, California, and you and we consent to their jurisdiction.

Changes to this section. If we change this section, the change will not apply to a Dispute of which we had notice before the change.

Governing law and time limit. These terms and any Dispute are governed by the laws of the State of California and applicable federal law, without regard to conflict-of-law rules. To the extent permitted by law, any claim must be brought within one (1) year after it arises, or it is permanently barred.

Suspension and termination

We may suspend or end your access to this site or any account, at any time and without notice, if we believe you have breached these terms or acted in a way that could harm Amara Rugs, our clients or others. The sections on our intellectual property, your responsibility to us, disclaimers, limitation of liability and resolving disputes continue to apply after your access ends.

General

These terms, together with our privacy policy, refund policy, shipping policy and any signed sales order and its Terms of Sale, are the entire agreement between you and Amara Rugs about their subject. If there is a conflict, a signed sales order and its Terms of Sale control for that order. If any part of these terms is found unenforceable, it will be enforced to the greatest extent permitted and the rest remains in effect. Our not enforcing a provision is not a waiver of it. You may not transfer your rights under these terms without our written consent; we may transfer ours. We are not responsible for delays or failures caused by events beyond our reasonable control. We may update these terms at any time; the date at the top shows the latest version, and continued use of the site or placing an order means you accept the updated terms.

Contact

Amara Rugs LLC
23645 Madison St, Torrance, CA 90505
info@amararugs.com
(310) 378-6999