Shipping policy

Complimentary delivery

Delivery is complimentary on all in stock rugs, anywhere in the lower 48 states. Its cost is included in the price.

We confirm timing with you by email, and we email you tracking as soon as your order ships. The carrier will contact you to arrange delivery.

White-glove delivery from Torrance

White-glove delivery and placement is available to trade accounts and approved clients, for addresses within 100 miles of Torrance. Choose it at checkout. The fee is charged once per order:

• Within 30 miles: $500
• 30 to 60 miles: $650
• 60 to 100 miles: $950

White-glove delivery is scheduled with you. We carry the rug in, unroll and place it, and take the packaging away. Checkout asks for a phone number so we can arrange the time. If we cannot complete a delivery on the day, we will be in touch to arrange another time.

Hawaii, Alaska, U.S. territories and other countries

Shipping to Hawaii, Alaska, a U.S. territory or another country? Contact us for delivery.

For an address outside the United States, contact us and we will quote delivery.

Made-to-order

Delivery for a made-to-order rug is quoted separately from the rug.

Trade samples

Samples requested through a trade account ship at no charge.

On arrival

Please unroll and inspect your rug when it arrives. Our refund policy explains how to tell us about damage in transit and how returns work.

Questions

Amara Rugs, 23645 Madison St, Torrance, CA 90505. info@amararugs.com. (310) 378-6999.