Refund policy

Returns

We want each rug to be right for its room. If it is not, you may return an in-stock rug within 7 days of delivery.

To return a rug:

  1. Contact us first at info@amararugs.com or (310) 378-6999.
  2. The rug must come back in the same condition it left us.
  3. Return shipping is at your expense. We arrange the return freight and take its cost off your refund.
  4. Once the rug arrives and we have inspected it, we refund the price you paid, less the costs of shipping and handling, to your original payment method within 7 days. Most banks post a refund within a few business days.

There is no restocking fee. The white-glove delivery fee is not refunded.

Every order shares the same return terms.

We do not offer exchanges.

Trading in a rug

If you bought a rug from us before, even years ago, you can trade it in toward a new one. We look at the rug, give it a value, and take that value off the price of your new rug. Trade-ins are at our discretion. Contact us to arrange one.

Final sale

These cannot be returned:

  • Made-to-order rugs, including a custom version of an in-stock design in another size or color.
  • Any rug altered or tailored at your request.
  • Rug pads.
  • Sale and discounted rugs.

Made-to-order deposits

Before you pay for a made-to-order rug, you review and sign its sales order. The 50% deposit is refunded in full if you cancel in writing within 48 hours of paying it. After 48 hours, the deposit is not refundable. We invoice the balance before delivery.

Canceling an order

You can cancel an in-stock order before it ships for a full refund. Contact us as soon as you can.

Damage in transit

Please unroll and inspect your rug when it arrives. If it is damaged, tell us within 48 hours of delivery, with photographs of the rug and its packaging, and keep the packaging until we have spoken. We handle each claim directly with you.

Handmade character

Every rug is made by hand. Slight variations in size, color and weave are part of a handwoven rug, not a defect.

Questions

Amara Rugs LLC
23645 Madison St, Torrance, CA 90505
info@amararugs.com
(310) 378-6999